Can a tow truck fit in my parkade?

Often, yes. It depends on the posted clearance. Tell us the number on the sign at the entrance and we'll send a truck that fits or bring the car up to the street.

The car has flat tires and won't start. Can you still move it?

Yes. We use dollies and a winch to roll it to where the truck can load it. Let us know if the parking brake is seized.

Do I need to tell my strata?

Check your building's rules. Some want notice or limit tow trucks to certain hours. We'll work within whatever they set.

Can our strata sell an abandoned car in visitor parking?

No. Only the registered owner or an estate's executor can sell it. The strata's towing rules are the route if the owner can't be found.

How do you get into the building?

Someone meets the driver at the gate, or you leave a fob or remote with us for the pickup. We return it the same day.

Do you remove cars from parkades in Burnaby and Richmond?

Yes. Underground parking in Burnaby's tower areas and Richmond's condos are regular pickups for us, along with Vancouver and Surrey.

Home / Parkade and strata car removal

Car removal from parkades and strata parking

Low ceilings, tight stalls and gate fobs. We plan the truck around your building and get the car out.

Clearance checked first
Flat tires fine
Free towing

Dusty sedan left sitting in an underground parkade

Fast Car RemovalQuote request, about a minute

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We'll call you back with a number. If it's urgent, call (236) 204-1112.

Tricky spots

Parking we deal with all the time

Parkade car removal is mostly about planning the truck.

Underground parkadesHeight limits at the ramp, tight turns and ramps that slope.
Visitor stallsCars nobody has moved in months, with notices on the windshield.
Tandem stallsOne car parked behind another, so we need both owners on board.
Gated lotsA fob, a remote or someone to meet us at the gate.
Laneway garagesNarrow lanes with power poles and bins in the way.

The plan

How a parkade pickup works

Three things we confirm before the truck leaves.

Clearance

The posted height at the entrance, so we send a truck that fits.

Stall

Level, stall number and how the car is parked, with a photo if you can.

Access

Fob, gate code or someone to meet the driver, plus any building time limits.

Moss-covered van strapped onto a flatbed on a residential street — A long-parked van strapped down for the trip to the recycler.

Damaged cars lined up at a recycling yard — Where cars end up: a licensed recycling yard (stock photo).

Stuck in a parkade?

(236) 204-1112

Parkade guide

Getting a car out of underground parking

What to sort out so it goes in one trip.

Find the posted clearance
Where the car sits
Strata and building rules
Flat tires and dead batteries
Abandoned cars in visitor stalls
Paperwork

Find the posted clearance

Most parkade entrances post a height limit at the gate. Read it off the sign or the bar hanging over the ramp and tell us the exact number.

That one figure decides which truck we send, so it saves a second trip.

Where the car sits

Tell us the level, the stall number and whether the car is nose-in or backed in. A car against a wall with another car beside it takes longer to move than one in an end stall.

Photos of the stall from the drive aisle help.

Strata and building rules

Some buildings want notice before a tow truck comes in, or limit it to certain hours. Ask the building manager and pass along any rules.

We'll also need a way in: a fob, a remote or someone to meet the driver at the gate.

Flat tires and dead batteries

Cars that sat for months in a parkade often have flat tires and a dead battery. That's fine. We use dollies and a winch to roll the car to where the truck can reach it.

Tell us if the parking brake is stuck on.

Abandoned cars in visitor stalls

A strata can't sell a car that isn't theirs. Only the registered owner, or the executor of an estate, can sign it over.

If the owner is reachable, we deal with them directly. If not, the strata's own towing rules apply first.

Paperwork

Every registered owner signs the registration, you show photo ID that matches, and you sign ICBC's Transfer/Tax Form once you've been paid. The plates stay with you. ICBC's selling a used vehicle page has the details.

Questions

Straight answers

Can a tow truck fit in my parkade?: Often, yes. It depends on the posted clearance. Tell us the number on the sign at the entrance and we'll send a truck that fits or bring the car up to the street.
The car has flat tires and won't start. Can you still move it?: Yes. We use dollies and a winch to roll it to where the truck can load it. Let us know if the parking brake is seized.
Do I need to tell my strata?: Check your building's rules. Some want notice or limit tow trucks to certain hours. We'll work within whatever they set.
Can our strata sell an abandoned car in visitor parking?: No. Only the registered owner or an estate's executor can sell it. The strata's towing rules are the route if the owner can't be found.
How do you get into the building?: Someone meets the driver at the gate, or you leave a fob or remote with us for the pickup. We return it the same day.
Do you remove cars from parkades in Burnaby and Richmond?: Yes. Underground parking in Burnaby's tower areas and Richmond's condos are regular pickups for us, along with Vancouver and Surrey.

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